PMP Question #1037: Real Exam Question with Answer & Explanation

Question

A project presently in the testing stage is nearing the closing phase, which will transition the completed project to the company's operations support team. However, many new members have just been added to the operations support team who are not familiar with the project and the project's acceptance is now at risk. What should the project manager do to mitigate this transition risk?

Options

• ARequest the steering committee to reevaluate the feasibility of transitioning and closing the
• BRequest the steering committee to train only the selected operations team members who are
• CRequest the steering committee to exclude the new team members during the transition and train
• DRequest the steering committee to authorize an early project deployment (i.e., a "beta" transition

Explanation

To mitigate the risk of new operations team members being unfamiliar with a project during transition, the project manager should propose a phased or 'beta' deployment to allow for training and familiarization.

Common mistakes.

• A. Reevaluating feasibility at this late stage is drastic and may lead to project delays or cancellation without offering a direct solution to the training problem.
• B. Training only selected members leaves the broader team unprepared and doesn't fully address the overall risk of the new members' unfamiliarity for the entire operations support team.
• C. Excluding new team members during transition would simply defer the problem until they are later introduced, and it also prevents them from gaining early, practical experience.

Concept tested. Project transition management; Risk mitigation strategies

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/plan-risk-responses-process

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