PMP · Question #1009
A project manager is managing a technical project that requires intensive documentation as part of the key deliverables. In a project review meeting. a key stakeholder reports that the latest…
The correct answer is B. Develop a standard for document quality control. To resolve the issue of incorrect documentation, the project manager should develop a standard for document quality control to ensure consistency and accuracy in all future deliverables.
Question
A project manager is managing a technical project that requires intensive documentation as part of the key deliverables. In a project review meeting. a key stakeholder reports that the latest documentation provided by the project manager includes a reference to unrelated products. What should the project manager do?
Options
- AAssign a technical writer to the project.
- BDevelop a standard for document quality control.
- CAsk the project management office (PMO) to support and review all deliverables.
- DLog the issue in the risk register and the issue log.
How the community answered
(30 responses)- A7% (2)
- B83% (25)
- C7% (2)
- D3% (1)
Why each option
To resolve the issue of incorrect documentation, the project manager should develop a standard for document quality control to ensure consistency and accuracy in all future deliverables.
Assigning a technical writer might improve individual documents, but it doesn't establish a systemic process for consistent quality across all documentation or address the root cause of the error.
A stakeholder report of documentation referencing unrelated products indicates a significant lapse in quality control for a key deliverable. Developing a standard for document quality control, which includes guidelines for content, accuracy checks, and a formal review process, establishes a systematic approach to prevent such errors and ensure the integrity of all project documentation.
Asking the PMO to review all deliverables offloads responsibility from the project team and is not a scalable or sustainable solution for ensuring ongoing quality within the project itself.
Logging the issue is a good practice for tracking, but it does not proactively solve the underlying problem of poor documentation quality or implement a preventative measure.
Concept tested: Quality management, documentation standards
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok
Topics
Community Discussion
8
Nina C.Feb 15, 2026B is correct because when quality problems show up you need a quality control standard to catch those errors going forward. Coming from a teaching background this reminds me of creating a rubric so everyone knows what a passing deliverable looks like.
Anjali D.Feb 19, 2026Got B on my exam last month, quality standard fixes the root cause, not just the symptom.
Imani T.Feb 22, 2026Co-sign on B, but worth noting that quality standard also prevents recurrence, so if you see an answer that mentions prevention alongside fixing the root cause, that is the more complete option.
Hiroshi T.Feb 11, 2026Saw this on my exam last month. PMBOK 6 section 8.2.2.6 is clear that Manage Quality includes setting up quality standards for deliverables, and document quality problems are a quality control gap, not a resourcing or PMO issue. D is the trap because people reflexively log problems, but the real fix is establishing the standard that was missing.
Mateus R.Mar 1, 2026Think of it like a diner where the line cook keeps tossing the wrong side dish onto plates because there is no ticket standard, so you fix the order system before you hire another cook or call the regional manager. Option B is the fix here because the documentation quality problem calls for a quality control standard, though I am curious whether folks on this exam treat a standard as a preventive process change or a corrective one when it comes to the quality management plan.
Nina C.Mar 3, 2026B is right but to your question, I would treat a standard as preventive because it stops future bad documentation, whereas corrective would be fixing the docs that are already wrong.
Imani T.Mar 6, 2026B is correct. Quality issues need a documented standard, not a band-aid fix.
Mateus R.Mar 9, 2026Right idea Imani, but the key on the exam is that the standard itself has to be measurable and enforceable, like a building inspector checking against code rather than just having a blueprint nobody reads.