PMI
PMI-ACP · Question #715
Following an upgrade, a software support team is overwhelmed by the number of tickets being submitted by end users. The team's manager is pushing the team to "work smart" by focusing on activities tha
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Submitted by zhang_li· Apr 18, 2026Problem Detection and Resolution
Question
Following an upgrade, a software support team is overwhelmed by the number of tickets being submitted by end users. The team's manager is pushing the team to "work smart" by focusing on activities that deliver the most value in the least amount of time. What should the team do?
Options
- AWork longer hours to complete more of the support backlog.
- BWork support tickets in the order in which they were received.
- CPlace tickets on hold until the team completes an analysis of the backlog to identify and resolve
- DAdd members to the support team.
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Topics
#Root Cause Analysis#Backlog Prioritization#Process Improvement#Value Optimization