PMI-ACP · Question #715
PMI-ACP Question #715: Real Exam Question with Answer & Explanation
The correct answer is C: Place tickets on hold until the team completes an analysis of the backlog to identify and resolve. 'Working smart' means identifying high-impact actions rather than just processing volume. By pausing to analyze the backlog, the team can find root-cause issues (e.g., a common bug causing hundreds of tickets) and resolve them in bulk — delivering far more value than handling t
Question
Following an upgrade, a software support team is overwhelmed by the number of tickets being submitted by end users. The team's manager is pushing the team to "work smart" by focusing on activities that deliver the most value in the least amount of time. What should the team do?
Options
- AWork longer hours to complete more of the support backlog.
- BWork support tickets in the order in which they were received.
- CPlace tickets on hold until the team completes an analysis of the backlog to identify and resolve
- DAdd members to the support team.
Explanation
'Working smart' means identifying high-impact actions rather than just processing volume. By pausing to analyze the backlog, the team can find root-cause issues (e.g., a common bug causing hundreds of tickets) and resolve them in bulk — delivering far more value than handling tickets one by one in order (B) or working longer hours (A). Adding team members (D) also doesn't address the underlying cause. This reflects lean thinking: eliminate waste at the source rather than absorb it through effort.
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