PMI-ACP · Question #124
PMI-ACP Question #124: Real Exam Question with Answer & Explanation
The correct answer is C: Provide the customer with options provided by the project team.. Agile promotes collaboration and transparency with the customer. The best first step is to present the customer with options — such as deferring the request to the next iteration, swapping it with a lower-priority story of similar size, or accepting scope change with a trade-of
Question
When an Agile project team receives an "emergency request" during an iteration, which is the best first step that the Agile project manager should take?
Options
- AStop work on unfinished user stories and work on the urgent request.
- BCall a team meeting and change the iteration scope to include the request.
- CProvide the customer with options provided by the project team.
- DExplain that the team cannot do the added work until the next iteration.
Explanation
Agile promotes collaboration and transparency with the customer. The best first step is to present the customer with options — such as deferring the request to the next iteration, swapping it with a lower-priority story of similar size, or accepting scope change with a trade-off. This respects the team's current iteration commitment while acknowledging the urgency. Simply stopping work (A) disrupts flow, unilaterally changing scope (B) bypasses the customer, and flatly refusing (D) ignores legitimate business needs.
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