PLAT-ADMN-201 Question #54: Real Exam Question with Answer & Explanation

Question

A Platform Administrator deactivates an agent to add a new topic and action. What happens to any ongoing user conversations with the agent?

Options

• AThe agent will pause the conversation and resume once reactivated.
• BThe agent will continue conversations using the deactivated agent until reactivated.
• CThe agent window automatically closes to prevent new messages.
• DThe agent will send a system error message as a response to any new messages.

Explanation

In Salesforce Agentforce, when an administrator deactivates an agent, any conversations that are already in progress continue using the deactivated (previous) version of the agent until those sessions end naturally. This design prevents abrupt disruption of live customer interactions. The agent only stops accepting new conversations once deactivated. Option A is incorrect because conversations do not pause and resume-they continue uninterrupted on the old version. Option C is incorrect because the agent window does not automatically close. Option D is incorrect because no system error message is sent; the existing session carries on seamlessly with the prior configuration.

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