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PLAT-ADMN-201 · Question #48
PLAT-ADMN-201 Question #48: Real Exam Question with Answer & Explanation
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Submitted by lars.no· Apr 18, 2026Service and Support Applications
Question
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should a Platform Administrator use to fulfill this requirement?
Options
- AAssignment Rule
- BCase Escalation Rule
- CFormula field
- DOmni-Channel Supervisor
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Topics
#Case Escalation Rules#Service Cloud#Time-based Automation#Notifications