PLAT-ADMN-201 · Question #39
PLAT-ADMN-201 Question #39: Real Exam Question with Answer & Explanation
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Question
A new agent is being developed to help customer service reps process customer requests for a replacement product. The agent needs to call an action that takes two inputs: productId: An 18 character ID for the product being replaced reasonCode: A three-digit code representing the reason for the replacement Which set of agent instructions should a Platform Administrator use for these inputs, according to best practices for Agentforce instructions?
Options
- AInstructions for productId: "The 18 character ID of the product." Instructions for reasonCode: "A
- BInstructions for productId: "The product ID. Retrieve this from the conversation history or the
- CInstructions for productId: "ID from the product record." Instructions for reasonCode: "Code for the
- DInstructions for productId: "The 18 character ID of the product. Retrieve this from the conversation
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