Salesforce
PLAT-ADMN-201 · Question #134
PLAT-ADMN-201 Question #134: Real Exam Question with Answer & Explanation
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Submitted by femi9· Apr 18, 2026Configuration and Setup
Question
Cloud Kicks has been seeing exponential growth and will be hiring an additional 10 sales reps and 15 support reps to its teams. The support team will need access to the Service Console to manage cases. A Platform Administrator will be assigning the users to existing custom sales and support profiles. How should the administrator ensure the support reps have the appropriate access to the console?
Options
- AEnable the Service Cloud User feature license for the support reps on the User Detail page.
- BCreate a permission set for the Service Console and assign it to the support reps.
- CBuild a Service Console using Lightning App Builder for the custom service profile.
- DAssign the Salesforce Platform User License to the support reps.
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Topics
#Service Console#Feature Licenses#User Management#Service Cloud