Cloud Kicks' management team is hoping to increase user productivity by switching to consoles instead of the current traditional Salesforce user interface. What should a Platform Administrator use…

Question

Options

• AApp Builder
• BScreen Flow
• CApp Manager
• DOmni-Channel

• A
  4% (2)
• B
  7% (3)
• C
  87% (40)
• D
  2% (1)

Explanation

App Manager (Setup > App Manager) is the correct tool because it allows administrators to create and configure Lightning Console Apps, which replace the standard navigation model with a split-view, multi-tab interface designed for high-volume productivity - exactly what Cloud Kicks needs.

Why the distractors are wrong:

• A. App Builder is used to customize Lightning pages (record pages, home pages, app pages) by adding/arranging components - not for creating or switching app types.
• B. Screen Flow is a Flow type that presents users with a guided, wizard-style UI for data entry - unrelated to console configuration.
• D. Omni-Channel is a routing tool for distributing work items (cases, chats, leads) to agents - it enhances agent workflows but doesn't define the console app itself.

Memory tip: Think "App Manager manages what kind of app users get." If you need to switch the app type (Standard vs. Console), you go to App Manager - the place that controls the entire app shell and navigation style.

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