A Platform Administrator has reviewed an upcoming critical update. How should the administrator proceed with activation of the critical update?

The correct answer is C. Activate the critical update in a sandbox. Salesforce best practice is to always test critical updates in a sandbox environment before activating them in production. This allows the administrator to identify any breaking changes, incompatible customizations, or unexpected behavior in a safe environment without impacting…

Submitted by omar99· Apr 18, 2026Configuration and Setup

Question

A Platform Administrator has reviewed an upcoming critical update. How should the administrator proceed with activation of the critical update?

Options

AAllow the critical update to auto-activate in a sandbox.
BActivate the critical update in production.
CActivate the critical update in a sandbox.
DAllow the critical update to auto-activate.

How the community answered

(34 responses)

A
6% (2)
B
3% (1)
C
91% (31)

Explanation

Salesforce best practice is to always test critical updates in a sandbox environment before activating them in production. This allows the administrator to identify any breaking changes, incompatible customizations, or unexpected behavior in a safe environment without impacting live users or data. Activating directly in production (B) risks disruption, and allowing auto-activation - whether in sandbox (A) or production (D) - means the administrator loses control over timing and cannot verify the impact beforehand. Proactively activating in a sandbox gives the team time to remediate issues before the update becomes mandatory.

Topics

#Critical Updates#Sandboxes#Administration Best Practices#Change Management

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