A company is developing several Power Virtual Agents chatbots. The company manufactures more than 1,000 different products. The chatbots must prompt users to enter or select a product. You need to…

The correct answer is B. Custom entities. Custom entities in Power Virtual Agents are the correct mechanism for storing structured, reusable reference data such as a product catalog. They allow you to define a list of recognized values (e.g., all 1,000+ product names) that the bot can match against user input across…

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Question

A company is developing several Power Virtual Agents chatbots. The company manufactures more than 1,000 different products. The chatbots must prompt users to enter or select a product. You need to store the model information so that it can be reused across all chatbots. Where should you store the model data?

Options

AGlobal variables
BCustom entities
CTopics
DMultiple choice options

How the community answered

(28 responses)

A
4% (1)
B
75% (21)
C
7% (2)
D
14% (4)

Explanation

Custom entities in Power Virtual Agents are the correct mechanism for storing structured, reusable reference data such as a product catalog. They allow you to define a list of recognized values (e.g., all 1,000+ product names) that the bot can match against user input across multiple topics and multiple chatbots. Global variables (A) hold runtime conversation values, not reference data. Topics (C) define conversation flows, not data sets. Multiple choice options (D) are defined per-question within a topic and cannot scale to 1,000+ items or be shared across chatbots.

Topics

#Power Virtual Agents#Custom Entities#Chatbot Data#Reusability

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