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PL-200 · Question #282
PL-200 Question #282: Real Exam Question with Answer & Explanation
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Create and manage logic and process automation
Question
You deploy a Power Virtual Agents chatbot that integrates with Dynamics 365 Omnichannel for Customer Service. You observe that the chatbot is not able to recognize the questions asked by users. You need to ensure that the chatbot can respond to unrecognized questions. The solution must minimize administrative effort. What should you do?
Options
- AAdd a fallback topic.
- BCreate new topics.
- CCreate an entity.
- DModify the Escalate system topic.
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Topics
#Power Virtual Agents#Fallback topic#Chatbot configuration#Intent handling