Microsoft
PL-200 · Question #236
A company creates a bot by using Power Virtual Agents. The company requires the bot to transfer callers to an agent if the bot is unable to recognize a customers request. You need to configure the bot
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Create and manage logic and process automation
Question
A company creates a bot by using Power Virtual Agents. The company requires the bot to transfer callers to an agent if the bot is unable to recognize a customers request. You need to configure the bot for the unrecognized information from the customer. Which feature should you use?
Options
- AFallback workstream
- BFallback topic
- CFallback skill
- DFallback queue
- EFallback entity
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Topics
#Power Virtual Agents#Bot configuration#Fallback topic#Agent transfer