PL-200 · Question #163
You create a Power Virtual Agents chatbot to reduce the number of incoming support calls that require a live person. The chatbot does not direct users to the correct information. You determine that…
The correct answer is D. Entity. In Power Virtual Agents, an Entity is used to identify and extract specific types of information from user input during a conversation. Entities allow the chatbot to recognize domain-specific concepts - such as product names - and associate user input with a defined list of…
Question
Options
- ATable
- BVariable
- CSlot filling
- DEntity
How the community answered
(24 responses)- A4% (1)
- B4% (1)
- C17% (4)
- D75% (18)
Explanation
In Power Virtual Agents, an Entity is used to identify and extract specific types of information from user input during a conversation. Entities allow the chatbot to recognize domain-specific concepts - such as product names - and associate user input with a defined list of values. By creating a product Entity, the chatbot can present users with a selectable list of products and map what the user says to the correct item. A Table is a Dataverse construct for storing data; a Variable stores temporary values during a conversation; Slot filling is a technique for gathering multiple required pieces of information but relies on entities to do so. The root problem - the bot cannot identify which product is being referenced - is solved by defining an Entity.
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