You are designing a Power Virtual Agents chatbot. The chatbot must be able to maintain customer information if the conversation topic changes during a dialog. You need to configure variables to…

The correct answer is C. bot. By default, a variable's value can only be used in the topic where this variable gets created. However, you might want the bot to use the same value across topics. This means the bot can remember the necessary context when a conversation spans multiple topics. In some systems…

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Question

You are designing a Power Virtual Agents chatbot. The chatbot must be able to maintain customer information if the conversation topic changes during a dialog. You need to configure variables to store customer name and email address. Which type of variable should you create?

Options

Asession
Bslot
Cbot
Dtopic

How the community answered

(53 responses)

A
2% (1)
B
4% (2)
C
92% (49)
D
2% (1)

Explanation

By default, a variable's value can only be used in the topic where this variable gets created. However, you might want the bot to use the same value across topics. This means the bot can remember the necessary context when a conversation spans multiple topics. In some systems, these types of variables are known as global variables. In Power Virtual Agents, these variables are called bot variables, because they apply across the entire bot. https://docs.microsoft.com/en-us/power-virtual-agents/authoring-variables-bot

Topics

#Power Virtual Agents#Chatbot variables#Bot variables#Variable scope

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