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PL-100 · Question #284

A company uses a custom application to store customer data. The application has a well- documented REST API available. When an email from a customer arrives in a shared inbox, the application must…

The correct answer is D. Cloud flow that includes a custom connector for the application's REST API. To automate writing customer data from an email trigger to a custom application with a REST API, you should create a cloud flow that includes a custom connector for the application's REST API.

Design business solutions

Question

A company uses a custom application to store customer data. The application has a well- documented REST API available. When an email from a customer arrives in a shared inbox, the application must create a record. You must automate the process of writing customers' data to the application prior to account manager approval. You need to create a Microsoft Power Automate cloud flow that can write data to the application. What should you create?

Options

  • ACloud flow that uses a Response action
  • BCloud flow that creates a record in Microsoft Dataverse
  • CDesktop flow that writes data directly to the application
  • DCloud flow that includes a custom connector for the application's REST API

How the community answered

(15 responses)
  • A
    7% (1)
  • C
    13% (2)
  • D
    80% (12)

Why each option

To automate writing customer data from an email trigger to a custom application with a REST API, you should create a cloud flow that includes a custom connector for the application's REST API.

ACloud flow that uses a Response action

A 'Response' action is used in flows that respond to HTTP requests, not for outbound integration with an external REST API to write data.

BCloud flow that creates a record in Microsoft Dataverse

Creating a record in Microsoft Dataverse would store data in Dataverse, but the requirement is to write data to the 'custom application'.

CDesktop flow that writes data directly to the application

A desktop flow is designed for automating repetitive tasks on a desktop (RPA) and is not the appropriate tool for interacting with a well-documented REST API, which is a server-side integration.

DCloud flow that includes a custom connector for the application's REST APICorrect

A custom connector allows Power Automate to integrate with services that do not have pre-built connectors by defining how to interact with their REST APIs. This enables the cloud flow to call the custom application's API to create records directly.

Concept tested: Power Automate custom connector creation

Source: https://learn.microsoft.com/en-us/connectors/custom-connectors/create-flow-custom-connector

Topics

#Power Automate#Custom Connectors#REST API Integration#Cloud Flows

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