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PL-100 · Question #283

A company creates multiple cases in Microsoft Dataverse each day with a status of New. For all cases with a status of New, the system must send an email to the customer and then change the status to…

The correct answer is B. Trigger the flow on a schedule and then configure the flow to use the Dataverse List rows action. To automatically send an email to customers and change the status of new Dataverse cases to 'In Process', you should trigger the flow on a schedule and use the Dataverse 'List rows' action.

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Question

A company creates multiple cases in Microsoft Dataverse each day with a status of New. For all cases with a status of New, the system must send an email to the customer and then change the status to In Process. You need to create a Microsoft Power Automate cloud flow to automatically send the email. What should you do?

Options

  • ATrigger the flow on a schedule and then configure the flow to use the Compose data operation to
  • BTrigger the flow on a schedule and then configure the flow to use the Dataverse List rows action
  • CTrigger the flow when the case is updated and then configure the flow to send the email.
  • DTrigger the flow manually on the case and then configure the flow to send the email.

How the community answered

(54 responses)
  • A
    4% (2)
  • B
    72% (39)
  • C
    17% (9)
  • D
    7% (4)

Why each option

To automatically send an email to customers and change the status of new Dataverse cases to 'In Process', you should trigger the flow on a schedule and use the Dataverse 'List rows' action.

ATrigger the flow on a schedule and then configure the flow to use the Compose data operation to

While a scheduled flow is appropriate, the 'Compose' data operation is for data manipulation within the flow, not for querying Dataverse for specific records.

BTrigger the flow on a schedule and then configure the flow to use the Dataverse List rows actionCorrect

A scheduled flow can periodically query Dataverse for all cases that currently have a status of 'New' using the 'List rows' action with appropriate filtering. After processing, the flow can then update the status of these cases and send the necessary emails.

CTrigger the flow when the case is updated and then configure the flow to send the email.

Triggering the flow 'when the case is updated' would not catch cases that are initially created with a 'New' status and need immediate processing; it's better for changes to an existing case.

DTrigger the flow manually on the case and then configure the flow to send the email.

Triggering the flow manually does not meet the requirement for automatically sending emails and changing the case status.

Concept tested: Power Automate scheduled flows and Dataverse actions

Source: https://learn.microsoft.com/en-us/power-automate/dataverse/list-rows

Topics

#Power Automate#Cloud Flows#Dataverse#Scheduled Flows

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