PL-100 Question #283: Real Exam Question with Answer & Explanation

Question

A company creates multiple cases in Microsoft Dataverse each day with a status of New. For all cases with a status of New, the system must send an email to the customer and then change the status to In Process. You need to create a Microsoft Power Automate cloud flow to automatically send the email. What should you do?

Options

• ATrigger the flow on a schedule and then configure the flow to use the Compose data operation to
• BTrigger the flow on a schedule and then configure the flow to use the Dataverse List rows action
• CTrigger the flow when the case is updated and then configure the flow to send the email.
• DTrigger the flow manually on the case and then configure the flow to send the email.

Explanation

To automatically send an email to customers and change the status of new Dataverse cases to 'In Process', you should trigger the flow on a schedule and use the Dataverse 'List rows' action.

Common mistakes.

• A. While a scheduled flow is appropriate, the 'Compose' data operation is for data manipulation within the flow, not for querying Dataverse for specific records.
• C. Triggering the flow 'when the case is updated' would not catch cases that are initially created with a 'New' status and need immediate processing; it's better for changes to an existing case.
• D. Triggering the flow manually does not meet the requirement for automatically sending emails and changing the case status.

Concept tested. Power Automate scheduled flows and Dataverse actions

Reference. https://learn.microsoft.com/en-us/power-automate/dataverse/list-rows

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