PL-100 Question #275: Real Exam Question with Answer & Explanation

Question

A large construction company has 120 departments. Each department has a Microsoft Teams channel. The company creates training content for each department. All training content for a department is hosted in the channel for that department. You must create a chatbot for the company that helps employees find relevant training. Employees must not be able to modify the chatbot. You need to create the chatbot. Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Options

• ACreate a topic for each trade.
• BCreate a topic for each department.
• CCreate one training bot for organization-wide deployment.
• DCreate a bot for each departmental channel.
• ECreate an entity for each department.

Explanation

To create a non-modifiable chatbot for 120 departments in Microsoft Teams channels, deploy a single organization-wide bot, create specific topics for each department's training, and use entities to recognize department names.

Common mistakes.

• A. The training content is organized by department, not by trade, so creating topics for trades would not align with the content structure.
• D. Creating a separate bot for each of the 120 departmental channels would be inefficient to manage and does not prevent employees from modifying them if deployed locally.

Concept tested. Power Virtual Agents design and deployment

Reference. https://learn.microsoft.com/en-us/power-virtual-agents/fundamentals-get-started-topics

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