CompTIA
PK0-005 · Question #513
Which of the following is a system that keeps track of specific customer information and helps manage the processes related to customer interaction?
The correct answer is A. CRM. A Customer Relationship Management (CRM) system tracks specific customer information and manages customer interaction processes, including sales, service, and support activities.
Tools and documentation
Question
Which of the following is a system that keeps track of specific customer information and helps manage the processes related to customer interaction?
Options
- ACRM
- BEDRMS
- CCSM
- DERP
How the community answered
(28 responses)- A93% (26)
- B4% (1)
- C4% (1)
Explanation
A Customer Relationship Management (CRM) system tracks specific customer information and manages customer interaction processes, including sales, service, and support activities.
Topics
#CRM#Business systems#Customer management#Organizational tools
Community Discussion
No community discussion yet for this question.