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PK0-005 · Question #513
PK0-005 Question #513: Real Exam Question with Answer & Explanation
The correct answer is A: CRM. A Customer Relationship Management (CRM) system tracks specific customer information and manages customer interaction processes, including sales, service, and support activities.
Tools and documentation
Question
Which of the following is a system that keeps track of specific customer information and helps manage the processes related to customer interaction?
Options
- ACRM
- BEDRMS
- CCSM
- DERP
Explanation
A Customer Relationship Management (CRM) system tracks specific customer information and manages customer interaction processes, including sales, service, and support activities.
Topics
#CRM#Business systems#Customer management#Organizational tools
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