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PK0-005 · Question #161

Two project team members are assigned to set up new work areas and are disagreeing about the placement of hardware and peripherals at the end users' desks. The requirements do not specify where to…

The correct answer is D. Facilitate a meeting between team members to review the pros and cons of the different. This answer is based on the best practice of conflict resolution in project management, which is to use a collaborative or problem-solving approach that seeks a win-win outcome for all parties involved. By facilitating a meeting, the project manager can help the team members…

Project Management Concepts

Question

Two project team members are assigned to set up new work areas and are disagreeing about the placement of hardware and peripherals at the end users' desks. The requirements do not specify where to place the items, just what is needed in each space. Which of the following should the project manager do to resolve the conflict?

Options

  • ASend out a survey to the potential end users to gather information about the best functional setup
  • BProvide clear instructions based on personal preference and aesthetics for setup of the work
  • CExplain to team members that the placement of the items is not too important, as long as
  • DFacilitate a meeting between team members to review the pros and cons of the different

How the community answered

(18 responses)
  • A
    11% (2)
  • B
    6% (1)
  • D
    83% (15)

Explanation

This answer is based on the best practice of conflict resolution in project management, which is to use a collaborative or problem-solving approach that seeks a win-win outcome for all parties involved. By facilitating a meeting, the project manager can help the team members communicate effectively, understand each other's perspectives, and find a mutually acceptable solution that meets the project requirements. This way, the project manager can also maintain team morale and cohesion, and avoid imposing a decision that may cause resentment or dissatisfaction among the team members.

Topics

#Conflict Resolution#Team Management#Project Manager Role#Decision Making

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