PK0-005 · Question #15
A critical business initiative introduced new processes and technology to the organization. Which of the following approaches should be used to ensure the deliverables are increasingly adopted and…
The correct answer is D. Monthly feedback and training sessions. Monthly feedback and training sessions (D) is the best approach for sustained adoption because it provides continuous reinforcement, addresses user challenges as they arise, and builds competency incrementally over time. A one-time kickoff meeting (C) generates initial…
Question
A critical business initiative introduced new processes and technology to the organization. Which of the following approaches should be used to ensure the deliverables are increasingly adopted and leveraged by the organization over time?
Options
- ACreation of a social news forum
- BManagement directives to use the new system
- CNew user kickoff meeting
- DMonthly feedback and training sessions
How the community answered
(48 responses)- A4% (2)
- B2% (1)
- C10% (5)
- D83% (40)
Explanation
Monthly feedback and training sessions (D) is the best approach for sustained adoption because it provides continuous reinforcement, addresses user challenges as they arise, and builds competency incrementally over time. A one-time kickoff meeting (C) generates initial awareness but does not ensure long-term adoption. Management directives (B) may force compliance but do not drive genuine engagement or skill development. A social news forum (A) is too passive and unstructured to reliably drive adoption. Change management best practices emphasize ongoing communication, training, and feedback loops - not single events or mandates - as the key to lasting organizational change.
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