PK0-005 · Question #147
A project sponsor is notified that the committed turnaround time has been exceeded. The team member assigned to this item stated that the support of the management team was requested on time. Which…
The correct answer is C. Escalation path. To understand why a committed turnaround time was exceeded despite a timely request for management support, the escalation path document should be reviewed. This document details the process for raising issues that cannot be resolved at a lower level.
Question
A project sponsor is notified that the committed turnaround time has been exceeded. The team member assigned to this item stated that the support of the management team was requested on time. Which of the following documents should be reviewed to understand the root cause of this situation?
Options
- ARACI
- BSOW
- CEscalation path
- DCommunication plan
How the community answered
(28 responses)- A4% (1)
- B7% (2)
- C86% (24)
- D4% (1)
Why each option
To understand why a committed turnaround time was exceeded despite a timely request for management support, the escalation path document should be reviewed. This document details the process for raising issues that cannot be resolved at a lower level.
A RACI matrix clarifies roles and responsibilities but does not detail the procedural steps for escalating issues.
A Statement of Work (SOW) defines the project's scope, deliverables, and terms, not the internal process for issue escalation.
The escalation path defines the step-by-step process for resolving issues that exceed the capabilities or authority of a specific team or individual, including when and how to engage management. Reviewing this document helps determine if the correct procedure was followed and where the breakdown occurred in seeking or receiving management support.
A communication plan specifies how project information is distributed, but it doesn't outline the specific workflow for escalating unresolved issues for action.
Concept tested: Project issue management and escalation
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok
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