PK0-005 Question #131: Real Exam Question with Answer & Explanation

Question

A project manager has just finished overseeing the implementation of a new, self-service benefits enrollment system. Many employees, however, are calling the human resources team for assistance instead of using the self-service system. Which of the following should the project manager have done as part of the execution plan?

Options

• AEstablish a minimally viable product.
• BPrepare new knowledge base documentation.
• CUpdate the project baseline and schedule.
• DPeriodically review vendor performance.

Explanation

If users are not adopting a new self-service system and are instead contacting HR for help, the project manager should have ensured comprehensive knowledge base documentation was prepared as part of the execution plan.

Common mistakes.

• A. Establishing a minimally viable product (MVP) is typically part of the planning or initial development phase to deliver core functionality early, not a solution for post-implementation user adoption issues.
• C. Updating the project baseline and schedule is part of change control if the project scope or timeline changes, not a direct action to address user training or support needs post-implementation.
• D. Periodically reviewing vendor performance is important for vendor management, but it doesn't directly address the user adoption challenge related to a lack of self-help resources for the new system.

Concept tested. Project execution - user training and support documentation

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/project-execution-process

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