PK0-005 · Question #131
A project manager has just finished overseeing the implementation of a new, self-service benefits enrollment system. Many employees, however, are calling the human resources team for assistance instea
The correct answer is B. Prepare new knowledge base documentation.. If users are not adopting a new self-service system and are instead contacting HR for help, the project manager should have ensured comprehensive knowledge base documentation was prepared as part of the execution plan.
Question
A project manager has just finished overseeing the implementation of a new, self-service benefits enrollment system. Many employees, however, are calling the human resources team for assistance instead of using the self-service system. Which of the following should the project manager have done as part of the execution plan?
Options
- AEstablish a minimally viable product.
- BPrepare new knowledge base documentation.
- CUpdate the project baseline and schedule.
- DPeriodically review vendor performance.
How the community answered
(56 responses)- A4% (2)
- B73% (41)
- C7% (4)
- D16% (9)
Why each option
If users are not adopting a new self-service system and are instead contacting HR for help, the project manager should have ensured comprehensive knowledge base documentation was prepared as part of the execution plan.
Establishing a minimally viable product (MVP) is typically part of the planning or initial development phase to deliver core functionality early, not a solution for post-implementation user adoption issues.
When implementing a new system, especially a self-service one, comprehensive knowledge base documentation is crucial for user adoption and support. This documentation provides users with the necessary information and guides to effectively use the system, reducing their reliance on direct support channels like the HR team and facilitating independent problem-solving.
Updating the project baseline and schedule is part of change control if the project scope or timeline changes, not a direct action to address user training or support needs post-implementation.
Periodically reviewing vendor performance is important for vendor management, but it doesn't directly address the user adoption challenge related to a lack of self-help resources for the new system.
Concept tested: Project execution - user training and support documentation
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/project-execution-process
Topics
Community Discussion
No community discussion yet for this question.