A project team member in a balanced matrix organization has been underperforming. Which of the following steps should the project manager take FIRST to correct the team member's performance?

The correct answer is A. Conduct a face-to-face discussion with the team member. In a balanced matrix organization, the project manager shares authority with the functional manager. The appropriate first step when addressing underperformance is always a direct, private conversation with the team member. This gives the individual an opportunity to understand…

Project management concepts

Question

Options

AConduct a face-to-face discussion with the team member.
BDraft a formal memo to the functional manager.
CSend a group email to the project team encouraging hard work.
DInitiate a performance improvement plan.

How the community answered

(25 responses)

A
72% (18)
B
8% (2)
C
4% (1)
D
16% (4)

Explanation

In a balanced matrix organization, the project manager shares authority with the functional manager. The appropriate first step when addressing underperformance is always a direct, private conversation with the team member. This gives the individual an opportunity to understand expectations, explain any obstacles, and improve without formal escalation. Drafting a memo to the functional manager (B) or initiating a performance improvement plan (D) are escalation steps that should only follow a direct discussion. A group email (C) is inappropriate as it singles out an individual indirectly and publicly, which is both ineffective and unprofessional.

Topics

#performance management#balanced matrix#team leadership#HR communication

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