A project manager receives feedback that a team member is not sharing best practices with the team so they can do their work faster. The project manager sees a bowling trophy at the team member's…

The correct answer is C. Rapport building. The project manager noticed a personal interest (bowling trophy) and used it to initiate an informal one-on-one conversation. This is a classic rapport-building technique - finding common ground with an individual to establish trust and open communication. Rapport building is a…

Project management concepts

Question

A project manager receives feedback that a team member is not sharing best practices with the team so they can do their work faster. The project manager sees a bowling trophy at the team member's desk, and invites the team member to go bowling and have a one-on-one conversation. Which of the following describes the project manager's approach?

Options

APersonal preferences
BCultural differences
CRapport building
DTeam building

How the community answered

(68 responses)

A
3% (2)
B
7% (5)
C
88% (60)
D
1% (1)

Explanation

The project manager noticed a personal interest (bowling trophy) and used it to initiate an informal one-on-one conversation. This is a classic rapport-building technique - finding common ground with an individual to establish trust and open communication. Rapport building is a targeted, interpersonal approach focused on connecting with a specific person, distinguishing it from the broader group-focused activity of team building (D). It is not about cultural differences (B) or personal preferences (A), as the PM is strategically leveraging the team member's interest to address a performance concern.

Topics

#rapport building#team management#interpersonal skills#team communication

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