CompTIA
PK0-004 · Question #91
PK0-004 Question #91: Real Exam Question with Answer & Explanation
The correct answer is A: Conduct a face-to-face or telephone meeting with the team member.. When a project manager has a quality concern about a specific team member's deliverable, direct one-on-one communication is the most effective and appropriate first step.
Question
A project manager is unsure if the quality of a deliverable from a SME meets specifications. Which of the following is the BEST way for the project manager to address the issue?
Options
- AConduct a face-to-face or telephone meeting with the team member.
- BSend an email outlining the concerns to the team member.
- CSchedule a project team meeting to obtain feedback from everyone.
- DPost the issue on the wiki page for input from stakeholders
Explanation
When a project manager has a quality concern about a specific team member's deliverable, direct one-on-one communication is the most effective and appropriate first step.
Common mistakes.
- B. Email lacks the immediacy and interpersonal nuance needed for quality concerns, and tone can be misread, potentially damaging the working relationship.
- C. Scheduling a full team meeting to address one person's deliverable quality is disproportionate, inefficient, and can embarrass the individual unnecessarily.
- D. Posting an unresolved quality concern on a wiki exposes an internal issue prematurely to stakeholders before it has been discussed with the responsible party.
Concept tested. Project communication - appropriate channel selection
Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok
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