PK0-004 · Question #91
A project manager is unsure if the quality of a deliverable from a SME meets specifications. Which of the following is the BEST way for the project manager to address the issue?
The correct answer is A. Conduct a face-to-face or telephone meeting with the team member. When a project manager has a quality concern about a specific team member's deliverable, direct one-on-one communication is the most effective and appropriate first step.
Question
A project manager is unsure if the quality of a deliverable from a SME meets specifications. Which of the following is the BEST way for the project manager to address the issue?
Options
- AConduct a face-to-face or telephone meeting with the team member.
- BSend an email outlining the concerns to the team member.
- CSchedule a project team meeting to obtain feedback from everyone.
- DPost the issue on the wiki page for input from stakeholders
How the community answered
(28 responses)- A75% (21)
- B14% (4)
- C4% (1)
- D7% (2)
Why each option
When a project manager has a quality concern about a specific team member's deliverable, direct one-on-one communication is the most effective and appropriate first step.
A face-to-face or telephone meeting enables immediate, two-way dialogue where tone, nuance, and intent can be conveyed and clarified in real time. This approach is most appropriate for sensitive quality discussions with a single SME because it allows the PM to ask probing questions and receive direct responses. It also avoids embarrassing the team member in front of peers or stakeholders.
Email lacks the immediacy and interpersonal nuance needed for quality concerns, and tone can be misread, potentially damaging the working relationship.
Scheduling a full team meeting to address one person's deliverable quality is disproportionate, inefficient, and can embarrass the individual unnecessarily.
Posting an unresolved quality concern on a wiki exposes an internal issue prematurely to stakeholders before it has been discussed with the responsible party.
Concept tested: Project communication - appropriate channel selection
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok
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