PK0-004 · Question #867
To resolve a dispute between two project team members, the project manager allows both parties to provide input on the final design. Which of the following resolution techniques is being used?
The correct answer is A. Compromising. The project manager is employing a conflict resolution strategy that involves both disputing parties contributing to the solution, implying a mutual concession to reach an agreement.
Question
To resolve a dispute between two project team members, the project manager allows both parties to provide input on the final design. Which of the following resolution techniques is being used?
Options
- ACompromising
- BNegotiating
- CAvoiding
- DSmoothing
How the community answered
(58 responses)- A93% (54)
- B3% (2)
- C2% (1)
- D2% (1)
Why each option
The project manager is employing a conflict resolution strategy that involves both disputing parties contributing to the solution, implying a mutual concession to reach an agreement.
Compromising is a conflict resolution technique where each party involved gives up some aspects of their position to reach a mutually acceptable middle-ground solution, often resulting in a partial win for both sides.
Negotiating is a broader process of discussion to reach an agreement, but it does not specifically describe the outcome of mutual concession as directly as compromising does in conflict resolution models.
Avoiding involves withdrawing from or postponing the conflict, which is contrary to the PM actively involving both parties in finding a solution.
Smoothing deemphasizes differences and highlights common ground, but it does not involve both parties actively contributing to a revised design by making concessions.
Concept tested: Conflict resolution techniques - Compromising
Topics
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