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PK0-004 · Question #861

Joe, a highly skilled consultant, has threatened to quit on several occasions. Although Joe is difficult to work with, he has the skills required to complete a critical project fora high-profile…

The correct answer is B. Cross-train a replacement. F. Ask Joe to document steps taken to complete deliverables. To address the risk of a critical resource (Joe) leaving and potentially jeopardizing a high-profile project, the project manager must implement strategies for knowledge retention and resource redundancy.

Project management concepts

Question

Joe, a highly skilled consultant, has threatened to quit on several occasions. Although Joe is difficult to work with, he has the skills required to complete a critical project fora high-profile client. To keep the project on task, which of the following steps would be BEST for the project manager to take? (Choose two.)

Options

  • AAsk the high-profile client for a resource to assist with completion of the project.
  • BCross-train a replacement.
  • COffer more compensation to Joe.
  • DAsk the project sponsor for additional funding.
  • EModify the project schedule to anticipate Joe's removal.
  • FAsk Joe to document steps taken to complete deliverables.

How the community answered

(23 responses)
  • B
    70% (16)
  • C
    9% (2)
  • D
    17% (4)
  • E
    4% (1)

Why each option

To address the risk of a critical resource (Joe) leaving and potentially jeopardizing a high-profile project, the project manager must implement strategies for knowledge retention and resource redundancy.

AAsk the high-profile client for a resource to assist with completion of the project.

Asking the client for a resource shifts project responsibility and may not be feasible or appropriate, nor does it address internal knowledge transfer.

BCross-train a replacement.Correct

Cross-training a replacement is a proactive risk mitigation strategy that reduces single point of failure dependency on Joe, ensuring project continuity even if he departs.

COffer more compensation to Joe.

Offering more compensation is a short-term solution that does not resolve the long-term risk of Joe's departure or the reliance on a single individual.

DAsk the project sponsor for additional funding.

Asking the project sponsor for additional funding does not directly address the operational risk associated with Joe's potential departure or the need for knowledge transfer.

EModify the project schedule to anticipate Joe's removal.

Modifying the project schedule to anticipate Joe's removal is a reactive measure that does not proactively mitigate the impact of lost skills or knowledge.

FAsk Joe to document steps taken to complete deliverables.Correct

Asking Joe to document his steps ensures that his specialized knowledge and work processes are captured, enabling others to continue the work if he leaves and minimizing project disruption.

Concept tested: Project risk management and resource planning

Topics

#resource management#risk mitigation#knowledge transfer#team dynamics

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