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PK0-004 · Question #842

During a sprint, the product owner asks the scrum master to work on a quality issue as soon as possible. Which of the following is the scrum master's MOST likely action?

The correct answer is C. Escalate the request by the product owner to upper management. When a product owner requests urgent action on a quality issue during a sprint, the scrum master's most likely response is to escalate the organizational impediment to upper management.

Project management concepts

Question

During a sprint, the product owner asks the scrum master to work on a quality issue as soon as possible. Which of the following is the scrum master's MOST likely action?

Options

  • AAdvise the product owner to submit a change request to the CCB.
  • BAsk the product owner if the issue can be deferred to the next sprint.
  • CEscalate the request by the product owner to upper management.
  • DInform the product owner of potential delays to the work in the sprint.

How the community answered

(42 responses)
  • A
    12% (5)
  • B
    2% (1)
  • C
    81% (34)
  • D
    5% (2)

Why each option

When a product owner requests urgent action on a quality issue during a sprint, the scrum master's most likely response is to escalate the organizational impediment to upper management.

AAdvise the product owner to submit a change request to the CCB.

Submitting a change request to a Change Control Board is a practice from traditional waterfall project management and is not part of the Scrum framework applied during sprints.

BAsk the product owner if the issue can be deferred to the next sprint.

Deferring work to the next sprint is a product owner decision about backlog prioritization and does not actively resolve an urgent quality issue the product owner has flagged.

CEscalate the request by the product owner to upper management.Correct

One of the scrum master's core responsibilities is removing impediments that cannot be resolved at the team level, and escalating to upper management is the appropriate mechanism for organizational-level quality issues. The scrum master serves the organization by facilitating resolution of blockers that exceed the team's authority or resources. Escalating ensures the quality concern receives the organizational attention required without disrupting the sprint's protected work.

DInform the product owner of potential delays to the work in the sprint.

Simply informing the product owner of potential delays is a passive communication response and does not take action to address or resolve the quality issue as requested.

Concept tested: Scrum master impediment removal and organizational escalation

Source: https://scrumguides.org/scrum-guide.html

Topics

#Agile#Scrum#sprint management#escalation

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