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PK0-004 · Question #840

The upper management team does not agree with certain aspects of a project. Which of the following would be the BEST way for the project manager to handle this situation?

The correct answer is C. Hold a meeting with the project coordinator. When upper management disagrees with project aspects, the project manager should engage the project coordinator to address concerns through proper coordination channels.

Project management concepts

Question

The upper management team does not agree with certain aspects of a project. Which of the following would be the BEST way for the project manager to handle this situation?

Options

  • ATalk to the project management office.
  • BDiscuss the issue with the project sponsor.
  • CHold a meeting with the project coordinator
  • DBrainstorm successful ideas with the project team.

How the community answered

(55 responses)
  • A
    5% (3)
  • B
    11% (6)
  • C
    82% (45)
  • D
    2% (1)

Why each option

When upper management disagrees with project aspects, the project manager should engage the project coordinator to address concerns through proper coordination channels.

ATalk to the project management office.

The PMO governs methodology and standards across projects and is not the appropriate contact for resolving a management team disagreement on specific project direction.

BDiscuss the issue with the project sponsor.

The project sponsor provides executive-level backing and is typically reserved for significant escalations, not the initial handling of a management disagreement.

CHold a meeting with the project coordinatorCorrect

The project coordinator supports communication and coordination across project stakeholders, including management, making them the appropriate first contact for facilitating resolution of a management-level disagreement. Engaging the project coordinator keeps the response structured and within established project roles. This approach allows the project manager to address the issue without immediately escalating past normal channels.

DBrainstorm successful ideas with the project team.

Brainstorming with the project team does not address upper management's concerns, since management stakeholders are not part of that internal discussion.

Concept tested: Project coordinator role in stakeholder conflict resolution

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

Topics

#stakeholder management#conflict resolution#escalation path#upper management

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