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PK0-004 · Question #740

A project manager is not receiving cooperation from a department that is vital to the success of a project. Because of this, the project cannot move forward. Which of the following is the BEST place…

The correct answer is D. Project sponsors. When a department's lack of cooperation blocks project progress, the project sponsor is the correct escalation point because they hold the organizational authority to compel resolution.

Project management concepts

Question

A project manager is not receiving cooperation from a department that is vital to the success of a project. Because of this, the project cannot move forward. Which of the following is the BEST place the project manager should go to get help with this issue?

Options

  • AProject management office
  • BProject stakeholders
  • CProject team
  • DProject sponsors

How the community answered

(22 responses)
  • A
    5% (1)
  • B
    5% (1)
  • D
    91% (20)

Why each option

When a department's lack of cooperation blocks project progress, the project sponsor is the correct escalation point because they hold the organizational authority to compel resolution.

AProject management office

The PMO provides standards and support but typically does not hold the authority to compel cooperation from an unresponsive department.

BProject stakeholders

Project stakeholders may lack the authority to direct other departments and could themselves be part of the non-cooperating group.

CProject team

The project team has no organizational authority over departments outside their own and cannot compel cross-departmental cooperation.

DProject sponsorsCorrect

The project sponsor is an executive-level stakeholder with the organizational authority to remove impediments that the project manager cannot resolve independently. Compelling cooperation from a resistant department requires positional power above the project manager level, which the sponsor provides. Escalating to the sponsor is the recognized path in project governance when stakeholder or departmental conflicts threaten project viability.

Concept tested: Project sponsor authority to resolve escalated roadblocks

Source: https://www.pmi.org/learning/library/role-executive-sponsor-project-success-9985

Topics

#project sponsor#escalation#stakeholder management#organizational conflict

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