PK0-004 · Question #730
A functionality managed project is falling behind schedule, and the project manager asks the team to work without interruption until the project is back on track. The functional manager refuses to…
The correct answer is C. The project manager should escalate the issue to gain full attention. In a functional (matrix) organization, the project manager does not have direct authority over team members - the functional manager does. When the functional manager blocks a recovery action, the project manager's first step should be escalation to a higher authority (such as…
Question
A functionality managed project is falling behind schedule, and the project manager asks the team to work without interruption until the project is back on track. The functional manager refuses to allow the team to be isolated from other work. Which of the following steps should be taken FIRST to help put the project back on track?
Options
- AThe functional manager should assume the risk to the timeline.
- BThe project manager should assign additional resources to the project.
- CThe project manager should escalate the issue to gain full attention.
- DThe functional manager should agree to dedicate a portion of each day to the project.
How the community answered
(31 responses)- A13% (4)
- B3% (1)
- C81% (25)
- D3% (1)
Explanation
In a functional (matrix) organization, the project manager does not have direct authority over team members - the functional manager does. When the functional manager blocks a recovery action, the project manager's first step should be escalation to a higher authority (such as a sponsor or senior management) to resolve the conflict and bring proper attention to the schedule risk. Assigning additional resources is a possible solution but requires authority the PM may not have. Having the functional manager assume risk or dedicate partial time are negotiation outcomes that require escalation to achieve.
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