PK0-004 · Question #684
A team member has been consistently underperforming, and mentoring has not corrected the problem. Which of the following actions should the project manager take?
The correct answer is C. Replace the resource. When progressive intervention has been tried - in this case, mentoring - and the underperformance continues, the appropriate escalation is to replace the resource. Hiring additional personnel does not resolve the underperformance issue; it only adds capacity. Informing the…
Question
A team member has been consistently underperforming, and mentoring has not corrected the problem. Which of the following actions should the project manager take?
Options
- AHire additional personnel.
- BInform the project sponsor.
- CReplace the resource.
- DSend the resource to training.
How the community answered
(67 responses)- A13% (9)
- B7% (5)
- C76% (51)
- D3% (2)
Explanation
When progressive intervention has been tried - in this case, mentoring - and the underperformance continues, the appropriate escalation is to replace the resource. Hiring additional personnel does not resolve the underperformance issue; it only adds capacity. Informing the project sponsor is a possible step but is not the direct corrective action needed. Sending the resource to training is another developmental attempt, but the question states that mentoring (a similar corrective approach) has already failed, indicating further training is unlikely to succeed in time. Replacing the resource protects the project's schedule and quality by bringing in someone capable of meeting expectations.
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