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PK0-004 · Question #641

A company's Chief Executive Officer (CEO) has asked the project manager to update upper management regarding the status of a project. The project manager sends weekly written reports to the CEO and…

The correct answer is B. Set up a meeting with the supervisor to discuss and resolve the issue. The best resolution is to meet with the supervisor to understand stakeholder communication needs and then update the communication management plan accordingly.

Project management concepts

Question

A company’s Chief Executive Officer (CEO) has asked the project manager to update upper management regarding the status of a project. The project manager sends weekly written reports to the CEO and upper management. The project manager receives feedback that several administrators are frustrated with the level of detail and the frequency of the updates. Which of the following is the BEST step for the project manager to take to resolve this issue?

Options

  • ACustomize the reports for each administrator in their preferred manner.
  • BSet up a meeting with the supervisor to discuss and resolve the issue.
  • CStop sending reports and wait for upper management to talk to the project manager about their
  • DStart giving verbal reports to upper management so they can hear about the project in person.

How the community answered

(63 responses)
  • A
    6% (4)
  • B
    73% (46)
  • C
    5% (3)
  • D
    16% (10)

Why each option

The best resolution is to meet with the supervisor to understand stakeholder communication needs and then update the communication management plan accordingly.

ACustomize the reports for each administrator in their preferred manner.

Customizing reports for each individual administrator independently is time-consuming, potentially inconsistent, and bypasses the formal communication management plan update process.

BSet up a meeting with the supervisor to discuss and resolve the issue.Correct

Meeting with the supervisor allows the project manager to formally understand the administrators' specific concerns about detail level and frequency, and to collaboratively update the communication management plan to address them. This follows the proper escalation and feedback process rather than making unilateral changes. It ensures the revised communication approach has organizational support and aligns with stakeholder expectations going forward.

CStop sending reports and wait for upper management to talk to the project manager about their

Stopping all reports without authorization is a failure to fulfill project manager responsibilities and would leave upper management without required status information.

DStart giving verbal reports to upper management so they can hear about the project in person.

Switching to verbal-only reports without stakeholder agreement does not address the root concern about detail level, and verbal updates lack the documentation trail that written reports provide.

Concept tested: Communication management plan stakeholder feedback process

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

Topics

#communication management#stakeholder management#status reports#escalation

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