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PK0-004 · Question #63

Ann, one of the affected stakeholders, feels that the project team has not been giving periodic stakeholder updates and that her input has not been taken into account. Which of the following should…

The correct answer is B. Organize a walkthrough of the solution and ensure face-to-face updates occur every two. When a stakeholder feels excluded from updates and input, the project manager must proactively re-engage them through direct communication and regular visibility into the solution.

Project management concepts

Question

Ann, one of the affected stakeholders, feels that the project team has not been giving periodic stakeholder updates and that her input has not been taken into account. Which of the following should the project manager do to ensure stakeholder expectations are met?

Options

  • AEnsure that Ann is involved during the testing phase of the project so she can call out
  • BOrganize a walkthrough of the solution and ensure face-to-face updates occur every two
  • CEscalate the issue to the project steering committee that Ann is criticizing the project quality
  • DOrganize a requirements workshop to capture any gaps

How the community answered

(38 responses)
  • A
    5% (2)
  • B
    82% (31)
  • C
    11% (4)
  • D
    3% (1)

Why each option

When a stakeholder feels excluded from updates and input, the project manager must proactively re-engage them through direct communication and regular visibility into the solution.

AEnsure that Ann is involved during the testing phase of the project so she can call out

Involving Ann only during the testing phase is too late in the project lifecycle and still does not address the ongoing communication gap she experienced throughout the project.

BOrganize a walkthrough of the solution and ensure face-to-face updates occur every twoCorrect

Organizing a solution walkthrough combined with scheduled face-to-face updates directly addresses both of Ann's concerns - the absence of periodic updates and the feeling that her input is not considered. This approach aligns with stakeholder engagement best practices by creating a structured two-way communication channel and demonstrating that her perspective is valued.

CEscalate the issue to the project steering committee that Ann is criticizing the project quality

Escalating Ann's feedback as criticism to the steering committee is counterproductive and misframes a communication failure as a conflict, rather than resolving the engagement gap.

DOrganize a requirements workshop to capture any gaps

A requirements workshop addresses scope gaps but does not resolve Ann's concern about being kept informed and heard during the project's execution.

Concept tested: Stakeholder engagement and communication management

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

Topics

#stakeholder engagement#communication management#stakeholder expectations#project updates

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