PK0-004 · Question #623
A highly skilled, key project team member lacks technical writing skills. Documents are often misunderstood, and the wrong instructions are given. To retain this key project team member, which of…
The correct answer is A. Retrain the key project team member. When a key team member has a specific skill gap, retraining is the best resolution because it preserves their valuable expertise while directly fixing the documented problem.
Question
A highly skilled, key project team member lacks technical writing skills. Documents are often misunderstood, and the wrong instructions are given. To retain this key project team member, which of the following steps should the project manager take to BEST resolve the issue?
Options
- ARetrain the key project team member.
- BReplace the key project team member.
- CHire a translator to assist the team member.
- DAccept the key team member's limitations.
How the community answered
(37 responses)- A76% (28)
- B14% (5)
- C8% (3)
- D3% (1)
Why each option
When a key team member has a specific skill gap, retraining is the best resolution because it preserves their valuable expertise while directly fixing the documented problem.
Retraining the key team member in technical writing directly eliminates the documentation deficiency while retaining the specialized skills that make them valuable, fully satisfying both the retention goal and the project quality need.
Replacing the key team member contradicts the stated goal of retention and results in a significant loss of specialized technical expertise.
Hiring a translator is not applicable because the issue is poor technical writing skill, not a language barrier between parties.
Accepting the limitation allows ongoing miscommunication and incorrect instructions to persist, which continues to harm project outcomes.
Concept tested: Team development and skill gap remediation
Topics
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