A project manager is assigned a global team. The project manager is having difficulty understanding some of what is communicated during conference calls. Which of the following is the BEST way to…

Question

Options

• AReassign the project manager to a different project.
• BTransfer the project team members who are difficult to understand to another project.
• CInform the sponsor and ask for feedback on how to address the issue.
• DCommunicate critical conversations and decision points via email.

• A
  7% (2)
• B
  3% (1)
• C
  10% (3)
• D
  79% (23)

Explanation

On global teams, language barriers, accents, and audio quality can make verbal communication on conference calls difficult to follow precisely. Shifting critical conversations and decision points to email ensures that all parties have a written, asynchronous medium where they can compose thoughts carefully, re-read for clarity, and create a documented record of decisions. This is the most professional and practical solution. Reassigning the project manager (A) is disruptive and doesn't address the root cause. Transferring team members who are hard to understand (B) is discriminatory and impractical. Informing the sponsor (C) escalates the issue unnecessarily without offering a resolution. Email supplements verbal communication without excluding anyone and creates an audit trail-an especially important benefit for decisions made on international projects.

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