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ExamsPK0-004Questions#389
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PK0-004 · Question #389

PK0-004 Question #389: Real Exam Question with Answer & Explanation

The correct answer is C: Perform an in-person meeting involving both parties.. An in-person meeting with both parties (C) is the most effective conflict resolution technique when the PM cannot reassign or separate the individuals. This approach - known as confronting or problem-solving - brings both sides together to address the root cause directly. A group

Question

Two critical members have approached the project manager separately regarding personality conflicts. The project manager cannot remove either from the project or separate their work activities. To help resolve the conflict, which of the following would be BEST for the project manager to do?

Options

  • ASend an email to the entire project team encouraging proper etiquette.
  • BDiscuss the problem during the next daily status update.
  • CPerform an in-person meeting involving both parties.
  • DSchedule a mandatory team-building activity.

Explanation

An in-person meeting with both parties (C) is the most effective conflict resolution technique when the PM cannot reassign or separate the individuals. This approach - known as confronting or problem-solving - brings both sides together to address the root cause directly. A group email (A) is impersonal and fails to address the specific conflict. Raising it in a daily status update (B) is inappropriate and embarrassing in front of the full team. Mandatory team-building (D) may help culture long-term but does not resolve an immediate interpersonal conflict between two specific individuals.

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