The design team and development team disagree about what technology should be used for a major requirement. A brainstorming meeting takes place, where both teams focus on the mutually agreed-upon…

The correct answer is B. Smoothing. Smoothing (also called accommodating) is a conflict resolution technique where the parties de-emphasize their differences and instead highlight areas of common agreement to reduce tension. By focusing on 'mutually agreed-upon deliverables,' the teams are glossing over the…

Project management concepts

Question

The design team and development team disagree about what technology should be used for a major requirement. A brainstorming meeting takes place, where both teams focus on the mutually agreed-upon deliverables. Which of the following conflict resolution techniques did the teams use?

Options

ACompromising
BSmoothing
CConfronting
DForcing

How the community answered

(21 responses)

A
5% (1)
B
81% (17)
C
10% (2)
D
5% (1)

Explanation

Smoothing (also called accommodating) is a conflict resolution technique where the parties de-emphasize their differences and instead highlight areas of common agreement to reduce tension. By focusing on 'mutually agreed-upon deliverables,' the teams are glossing over the underlying disagreement about technology rather than resolving it. Compromising (A) requires both parties to give something up. Confronting (C), also called problem-solving, directly addresses the root cause to reach a lasting solution. Forcing (D) imposes one party's position on the other. Smoothing provides temporary relief but leaves the core conflict unresolved.

Topics

#conflict resolution#smoothing technique#team conflict#stakeholder management

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