CompTIA
PK0-004 · Question #321
PK0-004 Question #321: Real Exam Question with Answer & Explanation
The correct answer is A: Smoothing. Emphasizing areas of agreement rather than areas of difference; conceding one’s position to the needs of others to maintain harmony and relationships.
Question
Which of the following conflict resolution techniques relies on establishing areas of agreement rather than disagreement?
Options
- ASmoothing
- BCollaborating
- CCompromising
- DAvoiding
Explanation
Emphasizing areas of agreement rather than areas of difference; conceding one’s position to the needs of others to maintain harmony and relationships.
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