A business has implemented a new online performance management tool that allows functional and project managers to rate employees online. This action is known as which of the following?

A business process change involves modifying the steps, tools, or procedures used to carry out an existing organizational function. Introducing an online platform that alters how managers conduct and record performance ratings changes the workflow and tooling for that function, fitting precisely within the scope of a business process change.

Organizational change refers to broader shifts in culture, strategy, structure, or leadership, not the adoption of a new tool within an existing management function.

Internal reorganization refers to restructuring departments, reporting lines, or roles, not changing the tools or methods used within an existing process.

Business continuity planning focuses on maintaining or restoring critical operations during disruptions or disasters, not on implementing new operational systems.