CompTIA
PK0-004 · Question #560
A company recently discovered that it could save money by moving its call center to another country. The company entered into an agreement for call center services. Which of the following types of…
The correct answer is B. Outsourcing. Outsourcing since the company decided to procure services from an external resource. This could be relocation only if the entire organization relocates.
Basics of IT and governance
Question
A company recently discovered that it could save money by moving its call center to another country. The company entered into an agreement for call center services. Which of the following types of organizational change is this?
Options
- ARelocation
- BOutsourcing
- CBusiness process change
- DBusiness demerger/split
How the community answered
(28 responses)- A7% (2)
- B89% (25)
- D4% (1)
Explanation
Outsourcing since the company decided to procure services from an external resource. This could be relocation only if the entire organization relocates.
Topics
#outsourcing#organizational change#offshoring#business change types
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