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PK0-004 · Question #309

A critical issue has developed in an active project, and the project manager wants to notify the 20-person global project manager use FIRST to relay this information?

The correct answer is C. Schedule a conference call. For a critical issue affecting a 20-person global team, a conference call is the best first step because it enables simultaneous, real-time communication across all time zones.

Project management concepts

Question

A critical issue has developed in an active project, and the project manager wants to notify the 20-person global project manager use FIRST to relay this information?

Options

  • AIndividually call all project team members.
  • BSend an email to all project team members.
  • CSchedule a conference call.
  • DSchedule a face-to-face meeting.

How the community answered

(32 responses)
  • A
    3% (1)
  • B
    3% (1)
  • C
    88% (28)
  • D
    6% (2)

Why each option

For a critical issue affecting a 20-person global team, a conference call is the best first step because it enables simultaneous, real-time communication across all time zones.

AIndividually call all project team members.

Individually calling 20 members is time-consuming, creates a risk of message inconsistency, and delays the team's collective awareness of the critical issue.

BSend an email to all project team members.

Email is asynchronous and does not guarantee timely receipt or acknowledgment, making it insufficient as the first contact method for a critical, time-sensitive situation.

CSchedule a conference call.Correct

A conference call allows the project manager to relay the critical information to all 20 global team members at the same time, ensuring consistency and enabling immediate questions and responses. It is synchronous, meaning all members receive the same message simultaneously, which is essential when urgency requires coordinated awareness and action. This method balances speed, reach, and interactivity in a way no asynchronous or logistically heavy option can match.

DSchedule a face-to-face meeting.

A face-to-face meeting is logistically impractical for a global team due to travel time and cost, making it far too slow to address a critical active issue.

Concept tested: Synchronous communication selection for global project teams

Source: https://www.pmi.org/learning/library/effective-communication-project-management-9707

Topics

#communication methods#conference call#global team#crisis communication

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