PK0-004 · Question #257
A software development project is nearing completion when a stakeholder requests additional functionality that would greatly improve the user experience with the product. Which of the following is…
The correct answer is D. Document the request. When a stakeholder requests a change, the project manager must document the request first before taking any other action, as all change control processes begin with formal documentation.
Question
A software development project is nearing completion when a stakeholder requests additional functionality that would greatly improve the user experience with the product. Which of the following is the FIRST thing the project manager should do?
Options
- AConsult the sponsor for direction
- BInform the stakeholder that this functionality is out of scope
- CIdentify secondary risks
- DDocument the request
How the community answered
(31 responses)- A13% (4)
- B3% (1)
- C3% (1)
- D81% (25)
Why each option
When a stakeholder requests a change, the project manager must document the request first before taking any other action, as all change control processes begin with formal documentation.
Consulting the sponsor is premature before the request has been formally documented and assessed for impact.
Informing the stakeholder the request is out of scope assumes a conclusion before the change control process has evaluated it.
Identifying secondary risks is a later step in change analysis, not the first action to take when a request is received.
Documenting the change request is the mandatory first step in integrated change control. Without a formal written record, the request cannot be evaluated, prioritized, or routed through the proper approval process. All subsequent actions - consulting the sponsor, assessing impact, or communicating decisions - depend on having a documented request as the input.
Concept tested: Integrated change control process initiation
Source: https://www.pmi.org/learning/library/change-control-integrated-change-management-8077
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