The project manager of a project that involves a system-wide computer update receives a report that some computers cannot be updated. Which of the following is a BEST practice?

While contacting stakeholders is important, the best practice is to first understand the impact of the problem yourself (impact analysis) and inform the project sponsor, who has ultimate authority, before broadly consulting all stakeholders on a course of action.

Completing a change form without notifying the sponsor is poor communication and governance, as the sponsor needs to be aware of significant issues and approve changes.

Documenting the change without informing stakeholders, especially the sponsor, is a critical failure in communication and transparency, which can lead to project failure or lack of support.

When an issue like computers failing to update arises, it represents a deviation from the project plan that requires a formal response. A best practice is to first perform an impact analysis to understand the consequences on scope, schedule, cost, and quality, and then promptly contact the project sponsor to inform them and discuss potential solutions or formal change requests.