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PK0-003 · Question #492

A key stakeholder sends an email to the project manager expressing dissatisfaction with the progress of the project. Which of the following would be the BEST way for the project manager to address the

The correct answer is D. Telephone the stakeholder to address the concerns. E. Have a face-to-face meeting with the stakeholder. To effectively address stakeholder dissatisfaction regarding project progress, the project manager should engage in direct and personal communication through a telephone call or, ideally, a face-to-face meeting.

Project management concepts

Question

A key stakeholder sends an email to the project manager expressing dissatisfaction with the progress of the project. Which of the following would be the BEST way for the project manager to address the stakeholder's concerns? (Select TWO).

Options

  • AAsk the stakeholder to submit a change request.
  • BSend the stakeholder an email.
  • CSchedule a monthly conference call with the stakeholder.
  • DTelephone the stakeholder to address the concerns.
  • EHave a face-to-face meeting with the stakeholder

How the community answered

(55 responses)
  • A
    4% (2)
  • B
    15% (8)
  • C
    7% (4)
  • D
    75% (41)

Why each option

To effectively address stakeholder dissatisfaction regarding project progress, the project manager should engage in direct and personal communication through a telephone call or, ideally, a face-to-face meeting.

AAsk the stakeholder to submit a change request.

Asking for a change request is premature; the initial step is to understand the dissatisfaction with current progress before considering formal changes.

BSend the stakeholder an email.

Sending an email is less effective for addressing emotional or complex dissatisfaction, as it lacks the immediacy and personal touch of direct conversation.

CSchedule a monthly conference call with the stakeholder.

Scheduling a monthly conference call is too infrequent for immediate dissatisfaction; prompt, direct communication is needed to resolve current concerns efficiently.

DTelephone the stakeholder to address the concerns.Correct

A telephone call offers a direct and immediate channel for communication, allowing the project manager to quickly understand the specific concerns, clarify misunderstandings, and discuss potential solutions in real-time.

EHave a face-to-face meeting with the stakeholderCorrect

A face-to-face meeting is the most effective way to address significant stakeholder dissatisfaction as it allows for nuanced discussion, observation of non-verbal cues, and strengthens rapport, facilitating a thorough understanding and resolution of concerns.

Concept tested: Stakeholder communication for issue resolution

Topics

#stakeholder communication#conflict resolution#communication methods

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