PK0-003 · Question #467
Three of the team members are having a conflict with each other. Which of the following steps should the project manager take to minimize the conflict?
The correct answer is C. Encourage the team members to resolve the conflict.. A project manager should encourage direct communication and self-resolution among conflicting team members to minimize the conflict.
Question
Three of the team members are having a conflict with each other. Which of the following steps should the project manager take to minimize the conflict?
Options
- AResolve the conflict by terminating the team members.
- BIgnore the conflict and keep working on the project.
- CEncourage the team members to resolve the conflict.
- DAsk the project sponsor to resolve the conflict.
How the community answered
(37 responses)- A3% (1)
- B16% (6)
- C73% (27)
- D8% (3)
Why each option
A project manager should encourage direct communication and self-resolution among conflicting team members to minimize the conflict.
Terminating team members is an extreme measure and not the primary or initial step for conflict resolution; it could lead to project delays and morale issues.
Ignoring conflict will likely escalate the issue, negatively impact team morale, productivity, and potentially the project's success.
Encouraging team members to resolve their conflicts empowers them, fosters better communication skills, and is a positive, proactive approach for the project manager to facilitate resolution rather than dictate it.
Asking the project sponsor to resolve team conflicts bypasses the project manager's responsibility and suggests an inability to manage the team, potentially undermining the project manager's authority.
Concept tested: Project manager conflict resolution
Source: https://support.microsoft.com/en-us/topic/conflict-resolution-with-teammates-859a224a-5798-4674-8d4e-d007e59b2d86
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