PK0-003 · Question #385
A customer requests that the products quality be reduced to control its cost. Which of the following actions should the project manager take FIRST?
The correct answer is B. Obtain approval for the change.. When a customer requests a change that impacts project scope, cost, or quality, the project manager's initial step is to formally obtain approval for the proposed change. This ensures all stakeholders agree before any modifications are implemented.
Question
A customer requests that the products quality be reduced to control its cost. Which of the following actions should the project manager take FIRST?
Options
- AModify the project schedule.
- BObtain approval for the change.
- CReduce the amount of project resources to control costs.
- DModify the project budget.
How the community answered
(36 responses)- A6% (2)
- B81% (29)
- C11% (4)
- D3% (1)
Why each option
When a customer requests a change that impacts project scope, cost, or quality, the project manager's initial step is to formally obtain approval for the proposed change. This ensures all stakeholders agree before any modifications are implemented.
Modifying the project schedule would be a subsequent action after the change impacting quality and cost has been approved and its effects analyzed.
Any change to a project's baselines, such as reducing product quality, constitutes a change request that must go through a formal change control process. Obtaining approval from relevant stakeholders and the change control board is essential before modifying any project plan elements.
Reducing project resources is a possible consequence of a cost-saving change but should only be considered and implemented after the change itself is approved.
Modifying the project budget would be an outcome of the approved change, reflecting the new cost structure, not the first action to take when a change is requested.
Concept tested: Project Change Management Process
Topics
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