Two project resources have been involved in several heated arguments based on approaches to meet project requirements. The first resource is convinced that the requirement is invalid, whereas the seco

Smoothing focuses on areas of agreement and common goals to de-emphasize differences, while negotiation involves direct discussion between parties to find a mutually acceptable solution, making them suitable for resolving team conflicts.

Threatening HR is an extreme measure that does not address the root cause of the conflict and can damage team morale and trust.

Making an executive decision bypasses team collaboration and might not lead to buy-in or a sustainable solution, potentially causing resentment among team members.

Escalating to the project sponsor should be a last resort when direct conflict resolution attempts by the project manager have failed, not a primary approach.