CompTIA
PK0-003 · Question #29
PK0-003 Question #29: Real Exam Question with Answer & Explanation
The correct answer is A: Attempt `smoothing' and `negotiation' techniques. See the full explanation below for the reasoning.
Question
Two project resources have been involved in several heated arguments based on approaches to meet project requirements. The first resource is convinced that the requirement is invalid, whereas the second resource believes that the requirement is valid but should be solved a certain way. As a project manager, which of the following is a suitable conflict resolution approach to attempt to remedy the situation?
Options
- AAttempt
smoothing' andnegotiation' techniques - BThreaten to report both employees to HR due to bullying
- CMake an executive decision as the project manager
- DEscalate the matter to the project sponsor
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