A team member has approached the project manager for an update on the project status and next tasks. Which of the following should the project manager do NEXT?

Speaking with the team member's manager about performance is premature and inappropriate, as the issue might be with the communication process, not the individual's performance.

Resending the report is a temporary solution that doesn't address why the team member was unaware in the first place, potentially leading to recurring issues.

Reviewing the communications plan helps the project manager understand if the communication strategy is flawed or if the team member was simply not following established channels, addressing the root cause rather than just providing a temporary fix.

Sending the communications plan to the team member without understanding why they were unaware doesn't guarantee future awareness or fix underlying process issues.